Terms of Service

RanklyGo (“RanklyGo”, “we”, “us”) is a service operated in Israel by InstaFix, of which RanklyGo is a sub-company. You can reach us at omri@ranklygo.com.

These Terms of Service are a binding agreement between you and us. You accept them when you create an account, when you tick or click to accept them, or when you use the Service. Our Privacy Policy, Cookie Policy and Refund Policy form part of them. If you do not agree, please do not use the Service.

If you accept these Terms for a business, an agency or another organisation, you confirm that you are authorised to bind it, and “you” means that organisation as well as you.

You must be at least 18 years old and able to enter into a binding contract. The Service is built for businesses, agencies and professionals. If you use it as a consumer, for purposes outside your trade or profession, you keep every right that consumer protection law gives you, and nothing in these Terms takes those rights away.

RanklyGo is a social media management platform, provided as software by subscription. It lets you connect social accounts (LinkedIn, Facebook, Instagram, TikTok and YouTube), plan, approve, schedule and publish posts from one calendar, invite your team and your clients, send posts to clients for approval, see reports on how content performs, research competitors and keywords, scan websites for search and AI readiness, and draft posts, articles, images and videos with the help of artificial intelligence (AI).

Keep your sign-in details private. You are responsible for everything done through your account, including by the people you invite to it, and for the roles and access you give them. Tell us at once if you think someone has used your account without permission. One account belongs to one person; do not share sign-ins.

Many customers use RanklyGo to manage social accounts for their own clients. If you do:

• You confirm that each client has authorised you to connect their accounts, to publish on their behalf and to share their information with us so that we can run the Service for you.
• Your relationship with your client is yours. We are not a party to it, and we are not responsible for your fees, your deliverables, or any dispute between you and your client.
• When you invite a client, or send them a post to approve, we email them on your instruction and on your behalf. Approval links work without an account. Whoever opens the link and approves, asks for changes or comments is treated as acting for you and your client, and you remain responsible to us for every approval given through your workspace.
• An approval in RanklyGo is a record of what your client told you. It does not move responsibility for a post to us.
• You are responsible for telling your clients that you use RanklyGo, and for any notice or consent the law requires for the personal information you add about them or their customers.

You agree not to use the Service, or let anyone use it, to:

• Break any law, or any rule of a social platform you publish to
• Send or publish advertising that breaks anti-spam law, including Israel's Communications Law (section 30A), or paid promotion that is not clearly marked as such
• Publish content that is false or misleading, defamatory, hateful, harassing, sexually explicit involving minors, or that infringes anyone's intellectual property, privacy or publicity rights
• Impersonate any person or business, or misstate your link to them
• Scan, research or monitor a website or account you have no right to, or use the Service to collect personal information about people
• Upload malware, probe or break our security, get around usage limits, or overload the Service
• Copy, resell, sublicense or white-label the Service, reverse-engineer it, scrape it, or use it to build a competing product

We may remove content or limit a feature where we reasonably believe it breaks this section, and we will tell you when we do.

When you connect a social account, you authorise us to read from it and publish to it on your behalf, within the permissions you approve on the platform's own screen. You must follow the terms of each platform you connect.

Your authority over connected accounts. Connect only accounts you own or are authorised by their owner to manage. You confirm you have that authority for every account you connect, including every account you connect for a client.

The platforms are outside our control. The Service depends on interfaces run by those platforms, which they may change, limit, suspend or withdraw at any time without notice to us. A platform may also end our access to your account, for example when a sign-in expires, when a password changes, or when you or the platform revoke access. We therefore do not guarantee that a scheduled post will publish, that it will publish at the exact time chosen, or that any feature or statistic will stay available. Where a platform rejects, delays, limits or removes a post, or restricts your account, that is the platform's decision and not something we are responsible for. We will tell you in the app when a post fails or an account needs to be reconnected.

Figures come from the platforms. Statistics in the Service (impressions, reach, reactions, comments, shares, clicks, follower counts) are reported to us by the platforms and refreshed from time to time. They may lag, be incomplete, or differ from the platform's own dashboard, and are for guidance, not an audited record.

YouTube. RanklyGo uses YouTube API Services. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service. Google's handling of your information is governed by the Google Privacy Policy, and what we access, store and delete is set out in our Privacy Policy. You can revoke our access at any time from the Google security settings page, or by disconnecting the channel in the app.

You are responsible for everything published through your account, including content drafted with our AI features and content your clients approved. You confirm that you hold the rights to everything you upload (text, images, video, audio, logos) and that publishing it infringes nobody's rights.

AI drafts are suggestions, not approved copy. Text, images and video made by our AI features come from automated models. They may be wrong, out of date, misleading, similar to content made for others, or unsuitable for your audience or the rules of your industry. Read and check everything before you publish it. Once you schedule or publish it, it is yours to answer for. We give no promise that AI content is accurate, original, free of third-party rights, or compliant with advertising, financial, medical, legal or other rules that apply to you. Where the law or a platform requires you to say that content was made with AI, or that a post is paid advertising, that is for you to do.

Ownership. You keep ownership of your content. To the extent the law allows, what our AI features produce for you is yours as well. Because AI output may not be protected by copyright everywhere, and similar output may be produced for other people, we cannot promise you exclusive rights in it.

What you let us do with it. You give us a non-exclusive licence to store, copy, adapt for format, send and publish your content, only to run the Service for you: sending it to the platforms you chose, showing it to the people you invited, and sending your instructions to our AI providers to create what you asked for. We do not use your content or your clients' data to train AI models, and we do not let our AI providers do so.

Keyword volumes, rankings, competitor data, AI-readiness scores and similar figures come partly from third-party data providers and partly from automated checks. They are estimates to guide you, not guarantees, and they may differ from what a search engine or AI assistant actually does.

Scan and research only websites you own or have the owner's permission to examine, or public pages that anyone may visit. Our scans read publicly available pages only, never sign in, and respect the website's robots instructions. You may not resell the data, or use it to build a database of other people's information.

Plans come with the limits shown on our pricing page and in the app, such as the number of clients, connected accounts, AI credits and scans. Even where a plan says “unlimited”, it is for the normal use of one business or agency. If use is far above that, or puts the Service or other customers at risk, we will contact you first to agree a way forward, which may be a different plan.

We sometimes offer features marked as new, beta or early access. They may change, have errors or be withdrawn, and are provided as they are. Your feedback helps, and we may use it freely to improve RanklyGo.

Some features require a paid plan. The free trial needs no card, nothing is charged during it, and it does not turn into a paid plan on its own: you are only charged if you choose a plan and pay for it. Paid plans renew automatically each billing period until you cancel. The price, what it includes and how often it is charged are shown before you pay, and any applicable tax is shown at checkout.

Who sells to you. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, issues your receipts and invoices, and collects any sales tax or VAT. Paddle's buyer terms apply to your purchase.

Price changes. We will tell you by email at least 30 days before a new price applies to you. If you do not want it, cancel before it takes effect and you will not be charged the new price.

If a plan lapses. Publishing and scheduling stop. Your account, clients and content are not deleted: you can still view and export what is there, and publishing resumes when the plan does.

You can cancel at any time, with no cancellation fee, in any of these ways: from Settings, Manage billing in the app, by emailing omri@ranklygo.com, or through your order at paddle.net. Cancelling stops all future charges. Your plan keeps working until the end of the period you paid for, unless you ask us to end it straight away. We confirm every cancellation by email.

You can ask for a full refund within 14 days of any payment, including a renewal, for any reason. Details are in our Refund Policy. If you are a consumer in Israel, you also have every right to cancel under the Consumer Protection Law, 1981 and its regulations, and where the law gives you more than this section, the law applies.

When you add personal information about your clients, your team or other people (for example names, email addresses, or comments on your posts), you decide why and how it is used, and we process it for you. For that information we will:

• use it only to provide the Service to you, and on your instructions;
• keep it confidential and allow access only to people who need it;
• protect it with appropriate security measures;
• use only service providers that are bound by written terms at least as protective as these, and keep the list in our Privacy Policy;
• tell you without undue delay if we become aware of a security incident affecting it;
• help you answer requests from people to see, correct or delete their data;
• delete it when your account is closed, as described in section 20.

You are responsible for having the right to share that information with us and for giving the people concerned any notice the law requires. How we handle personal information more generally is set out in our Privacy Policy.

RanklyGo and its licensors own the Service, including its software, designs, text and trademarks. We give you a personal, non-transferable right to use it during your subscription under these Terms. Your content stays yours, as set out in section 8.

We work to keep RanklyGo available and fast, but we do not promise it will always be available or free of errors. We may need to pause it for maintenance, which we try to do at quiet times, and some events are outside our control. Support is by email at omri@ranklygo.com, and we aim to reply within 2 working days.

Apart from what these Terms say, and to the extent the law allows, the Service is provided “as is” and “as available”. We do not promise that any post will reach a particular number of people, produce engagement, enquiries or sales, or improve any search or social ranking. Results depend on platforms' algorithms, your audience and your content, none of which we control.

Keep your own copies. We take care of your data, but RanklyGo is not a backup service. Keep copies of anything you cannot afford to lose. Export tools are there for that.

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits, lost business, missed or failed publications, loss of data or damage to reputation.

To the extent the law allows, our total liability for all claims connected with the Service is limited to the amount you paid us in the 12 months before the event that led to the claim, or 100 US dollars if you have paid us nothing.

These limits do not apply to loss caused by our fraud, our intentional misconduct or our gross negligence, to death or personal injury caused by our negligence, or to any liability that the law does not allow to be limited, including rights a consumer has under consumer protection law.

You will cover us, InstaFix and our people against claims, losses and reasonable costs (including legal fees) brought by someone else and arising from: content published or scheduled through your account; an account you connected without authority; a dispute between you and your client; your breach of a platform's terms; your breach of these Terms; or your breach of anyone's intellectual property, privacy or data protection rights. We will tell you about the claim promptly, and you may take over its defence, as long as you do not settle it in a way that puts an obligation on us without our consent. This does not apply where the claim was caused by our own breach of these Terms.

You can stop using the Service and delete your account at any time. We may suspend or close an account where it breaches these Terms, where a connected platform requires it, where it threatens the security of the Service or another customer's data, where payment fails, or where the law requires it. Unless it is urgent or unlawful to do so, we will tell you first and give you a reasonable chance to put things right.

When an account closes, publishing stops at once. You then have at least 30 days to export your content, after which we delete it within a further 30 days, except records the law requires us to keep. You can ask for faster deletion as described in our Privacy Policy. Posts already published stay on the platforms, because they belong to your accounts there. Sections 8, 14, 15, 17, 18, 19, 25 and 26 continue to apply after an account closes.

We may update these Terms, for example when the Service or the law changes. The date at the top shows the latest version. For a change that materially affects you, we will email you at least 30 days before it takes effect. If you do not accept it, you may cancel before then and we will refund any part of your current period you have paid for and not used. Changes needed by law or for security may take effect sooner.

You can share your referral link. When three people you referred sign up and start a paid plan, you receive one month of Pro for free. Rewards have no cash value. When you share your link:

• Do not send it to anyone who has not agreed to receive it. Unsolicited email, text or WhatsApp messages break anti-spam law, and you, not us, are responsible for them.
• If you are rewarded for recommending RanklyGo, say so clearly, as Israeli and other advertising rules require.
• Do not make claims about RanklyGo that are not true, refer yourself, or bid on our name in search ads.

We may withhold or cancel a reward obtained by breaking these rules, and we may change or end the programme with notice. Rewards already earned stay yours.

You may not use the Service if you are subject to sanctions under the laws of Israel, the United States, the European Union or the United Kingdom, or from a country or region under comprehensive sanctions, and you may not use it on behalf of anyone who is.

Neither of us is responsible for a delay or failure caused by events beyond reasonable control, such as war, hostilities, terrorism, emergency regulations, natural disasters, power or internet failures, failures of hosting providers, or changes and outages on the social platforms.

These Terms are governed by the laws of the State of Israel, without regard to their conflict of law rules. The competent courts of Tel Aviv-Yafo have exclusive jurisdiction over any dispute, except that a consumer may also bring proceedings in the courts where they live when the law gives them that right. Before going to court, please write to us first so we can try to resolve the matter; we will reply within 14 days.

Notices. We send notices to the email address on your account, and you send them to omri@ranklygo.com. Email counts as notice in writing.

Language. These Terms are written in English. If we provide a translation, the English version applies if the two differ, unless the law requires otherwise.

Transfer. You may not transfer these Terms without our consent. We may transfer them to a company that takes over RanklyGo or its business, and will tell you if we do.

The rest. If a court finds any part of these Terms unenforceable, it applies to the fullest extent allowed and the rest stays in force. Not enforcing a right is not giving it up. These Terms, with the policies named in section 1, are the whole agreement between you and us about the Service.

Questions about these Terms: omri@ranklygo.com.

RanklyGo is a sub-company of InstaFix.