Refund Policy
Last updated: October 31, 2026
1. 14 days, for any reason
If RanklyGo isn't right for you, you can ask for a full refund within 14 days of any payment, including a renewal. You don't need to give a reason.
2. How to ask for a refund
Our payments are handled by Paddle. To ask for a refund, find your order at paddle.net using the email address you paid with, and request the refund there. You can also email us at omri@ranklygo.com and we will arrange it for you.
Refunds go back to the card or payment method you paid with. Most banks show it within 5 to 10 business days.
3. Who sells to you
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
4. The free trial
Pro starts with 14 days free and no card, so nothing is charged during the trial and there is nothing to refund. You only pay if you choose a plan.
5. Cancelling your subscription
You can cancel at any time, with no cancellation fee, in any of these ways:
- In the app: Settings, then Manage billing, which opens your Paddle page where you can cancel.
- By email: write to omri@ranklygo.com from the address on your account and say you want to cancel.
- Through Paddle: find your order at paddle.net and cancel there.
Cancelling stops every future charge. We confirm it by email, and it takes effect no later than 3 working days after we receive it. Your plan keeps working until the end of the period you paid for, unless you ask us to end it straight away. Your account, clients and content are not deleted when a plan ends.
If you are a consumer in Israel, you also have every right to cancel that the Consumer Protection Law, 1981 and the Consumer Protection (Cancellation of Transaction) Regulations, 2010 give you, including where they give longer periods to people aged 65 and over, people with disabilities and new immigrants. We never charge the cancellation fee those regulations allow. Your rights under the consumer laws of your country are not affected by this policy.
6. Contact
Questions about a payment or a refund: omri@ranklygo.com.
RanklyGo is a sub-company of InstaFix.